27 - 28 June, 2018
Sofitel Singapore City Centre, Singapore
Speaker Information:

Sudesh Thevasenabathy


Head of Customer Experience
AXA Hong Kong


9:15 AM Integrating Chatbots into Your Omni-Channel Strategy to Enhance Customer Experience

·     Developing strategies around chatbots to remain competitive in the emerging digital landscape
·     Unifying customer experience across the physical and digital channels of sales, marketing and customer service
·     Modernising the frontline of customer services and empowering seamless digital experiences

9:00 AM Integrating Chatbots into Your Omni-Channel Strategy

  • The pursuit of delivering customercentric experiences: How does chatbot fit into your organisation’s omni-channel ecosystem?
  • Determining the best suited platforms and deployment channels for chatbots
  • Leveraging analytics and realtime data to personalise customer engagement and generate quality interactions
  • Enhancing omni-channel performance with chatbots: Moving beyond operational customer service to engage and delight


Check out the incredible speaker line-up to see who will be joining Sudesh.

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