Head of Marketing, Emerging Asia
The LEGO Group
9:45 AM PANEL: Revolutionising Customer Service with Chatbots to Enhance Engagement, Loyalty and Retention
· Investing in technology that enables rich and intelligent customer interactions to boost satisfaction and loyalty
· How are chatbots keeping up with current trends for self-service in customer care?
· Adopting an integrated approach to improving operational efficiency, customer engagement and revenue growth