27 - 28 June, 2018
Sofitel Singapore City Centre, Singapore

Luzanne Chong


Head of Customer Experience
FWD Singapore


9:45 AM PANEL: Revolutionising Customer Service with Chatbots to Enhance Engagement, Loyalty and Retention

·     Investing in technology that enables rich and intelligent customer interactions to boost satisfaction and loyalty
·     How are chatbots keeping up with current trends for self-service in customer care?
·     Adopting an integrated approach to improving operational efficiency, customer engagement and revenue growth


Check out the incredible speaker line-up to see who will be joining Luzanne.

Download The Latest Agenda