27 - 28 June, 2018
Sofitel Singapore City Centre, Singapore

Hariharan Rajagopalan

Senior Manager, Global Consumer Services

2:45 PM Utilising Self-Diagnose and Self-Help on Chatbots to Improve Customer Experience

·     Putting customers first and enabling smooth transitions when incorporating chatbots
·     Responding to customer demands and expectations with personalised experiences and self-help services
·     Scaling up chatbots to diagnose technical issues and perform functions that extend beyond basic customer service

Check out the incredible speaker line-up to see who will be joining Hariharan.

Download The Latest Agenda