Vice President, Product Management – Customer Experience Solutions
10:30 AM The Rise of Chatbots: Transforming the Customer Experience Battleground in the Age of the Consumer
· How are organisations delivering meaningful business impact with the use of chatbots and other digital tools?
· Predictions on how chatbots will evolve over time for enhanced customer engagement and greater personalisation
· Best practices for starting your customer journey in today’s context with an eye on tomorrow