27 - 28 June, 2018
Sofitel Singapore City Centre, Singapore

Anila Fredericks


Head of Customer Service Operations
Telstra


2:00 PM PANEL: From Pilot to Commercialisation: Overcoming Roadblocks in Chatbot Implementation

·     Why gradually growing pilot tests are vital in ensuring the success of chatbot launches
·     Pioneering the commercialisation of chatbot technologies – What are the common pitfalls and lessons learnt?
·     Incorporating chatbots as an integral part of your business operations

12:30 PM Developing a Roadmap for Successful Chatbot Pilots

·         Creating the timeline: Considering appropriate time on collecting data and delivering correct responses?
·         To outsource or build In-house?: Aligning chatbot purpose with business objectives to evaluate cost efficiency and productivity in a long-term
·         Key criteria in vendor selection to ensure a smooth delivery from piloting to commercialisation
·         Optimising the key usage of chatbots for successful business integration 


Check out the incredible speaker line-up to see who will be joining Anila.

Download The Latest Agenda