Head of Customer Service Operations
· Why gradually growing pilot tests are vital in ensuring the success of chatbot launches
· Pioneering the commercialisation of chatbot technologies – What are the common pitfalls and lessons learnt?
· Incorporating chatbots as an integral part of your business operations
· Creating the timeline: Considering appropriate time on collecting data and delivering correct responses?
· To outsource or build In-house?: Aligning chatbot purpose with business objectives to evaluate cost efficiency and productivity in a long-term
· Key criteria in vendor selection to ensure a smooth delivery from piloting to commercialisation
· Optimising the key usage of chatbots for successful business integration