Post-Conference Workshops

9:00 am - 11:30 am Integrating Chatbots into Your Omni-Channel Strategy

  • The pursuit of delivering customercentric experiences: How does chatbot fit into your organisation’s omni-channel ecosystem?
  • Determining the best suited platforms and deployment channels for chatbots
  • Leveraging analytics and realtime data to personalise customer engagement and generate quality interactions
  • Enhancing omni-channel performance with chatbots: Moving beyond operational customer service to engage and delight

11:30 am - 12:30 pm Lunch

12:30 pm - 3:00 pm Developing a Roadmap for Successful Chatbot Pilots

·         Creating the timeline: Considering appropriate time on collecting data and delivering correct responses?
·         To outsource or build In-house?: Aligning chatbot purpose with business objectives to evaluate cost efficiency and productivity in a long-term
·         Key criteria in vendor selection to ensure a smooth delivery from piloting to commercialisation
·         Optimising the key usage of chatbots for successful business integration 

3:30 pm - 6:00 pm Trimming and Training Data for Smart Conversations

  • How much data is enough to accurately train a bot?
  • Identifying the right data channels and sources
  • The journey towards continuous data optimisation to deliver interactive, engaging and smart conversations
  • Leveraging built-in natural language processing, machine learning and AI to scale up chatbot capabilities